Acknowledging COVID-19

We are taking extra precautionary actions to ensure the safety of our guests and team members. We value your business and your health and safety is of paramount importance to us.

High standards and high quality are part of our company values and we know that you trust us with your health every time you enjoy a glass of wine or dine with us, or spend time in our Lodge & Spa. We value your business and your health and safety is of paramount importance to us.

For your reassurance, we are taking at a minimum, the following steps:

  • Following Government requirements by ensuring all customers are seated when they are visiting our premises to dine and socialise.
  • Following Ministry Of Health guidance around physical distancing between our staff and customers, and between groups of customers, of 1 metre.
  • Ensuring that where possible, when seated, you and the group you are with will have one server and that they observe the physical distancing guidelines.
  • We have rearranged the layout of our premises to maintain the requirements outlined by the Ministry of Health and to ensure, where possible,that no-one is queuing as they wait to order, go to the bathroom, pay, or at any other time.
  • Ensuring that our staff maintain good hygiene, particularly hand hygiene and good cough/ sneeze etiquette.
  • Asking guests to register on www.guesthq.co.nz upon arrival. You can do this using your smart device or, if you do not have a smart device, we can do it for you on our ipad. This is in order to maintain records to enable contact tracing, and we will provide these records to the MOH and/or the relevant District Health Board on request.
  • Along with our routine cleaning, we are taking extra steps to sanitise all surfaces, increasing the cleaning intervals and monitoring the regularity and cleanliness of our premises.
    • Cleaning all high touch surfaces - the high-touch surfaces are surfaces where we touch the most. These include, but are not limited to, door handles, doorknobs, and Eftpos machines.
    • Washing and sanitizing food contact surfaces and equipment on a more frequent basis.
    • Our staff are trained appropriately in food hygiene practices, but we have been reinforcing and ramping up our practices to stay vigilant, particularly in sanitizing and disinfecting procedures, which reinforces a clean environment for us all.
    • Ensuring all customers have access to hand sanitiser at the point of pick up.
    • Professionally cleaning the restaurant as often as possible.
    • Ensuring that our suppliers observe the physical distancing guidelines.

As part of our strategy, our teams know to take sick leave and stay away from the business if they are unwell or have any underlying health conditions that put them at risk. In addition to this, we are requiring staff to self-isolate if applicable, following MOH guidance.

We request of our customers:

  • For everyone’s health and safety, that if you are unwell, or self-isolating that you do not come onto our
  • premises.
  • To observe all signage and instructions from our staff when completing your transaction.
  • That you complete our Customer Contact Tracing Register register with,  www.guesthq.co.nz  on arrival.  
  • To maintain physical distancing from all others of at least one metre when on the premises.
  • That you follow our guidance around the payment methods.

We also request, for everyone’s health and safety, that if you are unwell, or are unsure as to your status, please stay home, stay safe and get well.

How do you know that your food is being prepared safely?

For your reassurance, we are taking a number of additional measures, including the following steps:

  • Along with our routine cleaning, we are taking extra steps to sanitise all surfaces, increasing the cleaning intervals and monitoring the regularity and cleanliness of our premises.
  • Washing and sanitising food contact surfaces and equipment on a more frequent basis.
  • Changing out utensils frequently.
  • Our staff are trained appropriately in food hygiene practices, but we have been reinforcing hygiene measures, including hand hygiene, and ramping up our practices to stay vigilant, particularly in sanitising and disinfecting procedures.
  • As part of our strategy, our teams know to take sick leave and that they must stay away from the business if they are unwell. We are requiring staff to self-isolate if applicable, following MOH guidance.
  • All food businesses must have a current Food Control Plan, registered with MPI.

We hope that this confirms our commitment to our people – our staff and suppliers, and you, our customers.

Thank you for your ongoing support. Your understanding is greatly appreciated. We welcome your feedback and wish to thank you for supporting us.

Friendly service, delicious wine, superb coffee, outstanding local food, luxurious accommodation and premium spa treatments are all still on the menu at Gibbston Valley!